State Farm® Insurance Agent Kathy Buzalsky

"Sam Newell is awesome! We must have spent close to 4 hours on the phone via several phone calls and many many questions from yours truly. He was patient, decisive, and very clear with his responses and explanations and I thank him for all that. Oh, and he saved me about $60 a month over all... yahoo!!"

"Getting quotes and getting started with insurance can be nerve racking and difficult at times, but not today. Today I had an overall wonderful, easy, friendly and informative time getting setup. Matt was wonderful, he explained things in detail, went over multiple options, he did not rush me to pick policies. Matt stayed patient and friendly The whole time. Would definitely recommend to others. Thank you Matt"

"Insured with this office for about a year. I called them with a simple request to change my address. After several days I called and asked for new ID cards and was told they'd be available by the end of the week. 4 weeks later I didn't have them and I was forgotten about. It was easier for me to get new insurance from the competition than to deal with this office unfortunately..."

"We had great response and quick approval of our claim on a stolen catalytic converter. Upon selling one of our vehicles, Matthew gave excellent advice on handling our policy going forward. Each time we were treated with respect, concern, and with an outcome that was to our benefit."

"I am very happy with State Farm agent Matt Delgado. He was knowledgeable, accurate and confident on the information he gave me regarding my insurance needs. He answered all of my questions in complete detail, very honestly and absolutely exceeded all of my expectations!! Lynanne Reed was equally wonderful and helped me with her expertise when Matt wasn't available. Great teamwork!! Thanks so much!!"

"I have been a long time customer of State Farm. Kathy Buzalski’s team is always helpful, friendly and their service is prompt. Recently I called regarding an unresolved issue and worked with Amara. She followed up on the problem and went the extra mile, communicated with me via texts and e-mails, till the issue got completely resolved. I was very impressed with her care and professionalism. Thank you Amara! You were extremely helpful. It’s always a pleasure to work with such friendly and professional group. I highly recommend this office for their great customer service."

"I've always had a great experience with Kathy's office! I've been there for years. That's saying a lot for someone who has so many cars and who has shopped around many places for insurance. I left this office and came back and was treated with warmth and kindness. It's just not the same anywhere else. I don't even bother to look anymore. I know the staff,Matt has helped me plenty of times, he's super informative and friendly. He does a most excellent job. All the staff here is great!! Thank you guys for your hard work."

"In all of my years on this earth I don't think that I have ever received the fantastic customer service that I have received from Kathy Buzalsky's State Farm office. Each and every single one of her employees have made me feel as if I am their only insured. They are quick to respond to questions, on top of their game far surpassing any other ins. agts I have come across, and are just genuinely beautiful people. I highly recommend them for all of your insurance needs 100%!! Linda Jennings Portland Oregon"

"STAY AWAY FROM THIS AGENCY/ HORRIBLE SERVICE Kathy Bulzasky agency will be sticky sweet to you as they sign you up for a policy and take your money, but if you have any issue they will not be there to assist you. I was left five hours road side in the dark with two senior dogs because State Farm's third party towing vendor employee(s) failed to complete the work order securing and dispatching a tow truck. I sent a electronic request waited and hour and half and called again speaking to an agent, waited another hour, called again, and again to be told four hours later that the prior agent(s) never finished the work order by securing a tow truck. It took me another two weeks and eight email requests to get the owner Kathy Bulzasky on the phone to discuss reimbursement for the horrible service that ended up costing me not only three weeks and countless unpaid hours of time and stress, but also an additional $50.00 out of pocket to jump the car I because the work order to the tow truck company failed to include the request. When trying to tell Kathy about multiple system failures which included incorrect directions from her office agent Lyanne (e.g. send her the receipt then stated contact the vendor to file a claim ) she was disinterested in listening to me. Kathy interrupted me several times when I was speaking, and then flipped the script saying, “I could yell all I wanted that was not going to solve anything.” This had to be her speaking figuratively because I was speaking calmly detailing the events that cost me three weeks of problems due to multiple system failures from her State Farm agency. When I told her I did not appreciate her flipping the scrip and acting like she was the victim. Kathy hung up on me. I emailed her and told her I will be forced to contact the Better Business Bureau to file a claim against her if she fails to respond. She ended up stating she would sent the $50.00 check from her office. Kathy never took any accountability for her unprofessional behavior that cost me three weeks of my unpaid time and additional distress in attempting to get my money back. That is the kind of disrespectful service you will get from Kathy Bulzasky State Farm Agency. I FIRED HER after this experience."